← Back

Rental terms — online payment and booking cancellation

Ski4you — Szklarska Poręba

The provisions below cover online payment, booking cancellation and equipment insurance. The full rental terms are available in Polish; the Polish version is binding.

Full rental terms (Polish)

§ Paying for your booking

  1. You can book equipment without paying in advance — in that case you pay when you collect the equipment at the shop (by card, or in cash in PLN, EUR or CZK).
  2. You may choose to pay for your booking online in advance. Online payment is made in PLN via Stripe Payments Europe Ltd. (BLIK, payment card, Apple Pay, Google Pay).
  3. The online payment equals the price of the booked equipment according to the price list valid on the day of booking. Deposits or other charges collected at pick-up are not included in the online payment.
  4. Once the payment has been received, you will get a confirmation at the email address given in the booking.

§ Changing and cancelling a booking

  1. A booking can be cancelled or changed by email (narty.szklarska@gmail.com) or by phone (+48 502 671 288).
  2. For bookings paid online, the following refunds apply:
    1. cancellation at least 48 hours before the planned pick-up — 100% refund;
    2. cancellation less than 48 hours before pick-up — 50% refund or, at your request, a free change of date in the same season;
    3. equipment not collected and booking not cancelled — no refund.
  3. If the shop cannot provide the booked equipment (e.g. due to a fault or a slope closure), you will receive, at your choice, a 100% refund or a replacement set.
  4. Refunds are made using the same payment method within 14 days of cancellation.
  5. Returning equipment early (a shorter rental than paid for) does not entitle you to a refund of the difference, unless the shop decides otherwise.
  6. Under Art. 38(1)(12) of the Polish Consumer Rights Act, you have no right of withdrawal, as the service relates to leisure activities on a specific date. This does not exclude the cancellation rules in point 2.

VI a. Equipment insurance (+10%)

An additional protection package that can be bought when booking. Cost: +10% of the rental price. The customer does not bear the cost of replacing the equipment in the following situations:

  1. Theft of equipment — provided it is reported to the Police and a police report is drawn up.
  2. Unintentional damage to equipment — e.g. a bent or broken pole.
  3. Loss of rented equipment — most often a single pole.

Exclusions — what the insurance does NOT cover

  • Theft from an unsecured vehicle (in plain view, roof box, trailer without a lock, unlocked car).
  • Theft of equipment left UNATTENDED in a public place (a rack outside a restaurant, bar or shop, at a lift without a lock).
  • Theft of a single item (e.g. only the boots or one ski) — the protection covers the complete set only.
  • Failure to report the theft to the Police within 24 hours.
  • Theft from a tent, caravan or hotel locker without 24-hour supervision.

🍽️ Especially important

Leaving your skis on a rack outside a restaurant and going inside — even for 15 minutes — is not insured.

This is a translation of section VI a of the Polish rental terms; the Polish version is binding.

Kontakt: +48 502 671 288 · narty.szklarska@gmail.com